Can I bring in a cake and just use the Snack Bar Tables?
We do require a party package reservation for a cake and presents to be brought in. We provide a private party room for you and your guests to enjoy and celebrate your party in. We do not allow cake, presents, or other birthday items to be on any of the public tables in our eating area.
What time can we arrive for our party?
You may arrive as early as you would like. Your skating and playing time is not limited. Your party time is the only limited time. Guests are more than welcome to skate before and after your party room time. Party rooms are not guaranteed until the reserved time.
Can I bring in outside decorations?
We provide basic decorations with all of our party packages. Your party host will be setting up your room prior to your use and will have everything ready for you. We want to make things simple and easy for you. You can bring in balloons (we do not have a place to store them) or purchase them from us for simplicity and ease.
How long is my room time?
All party packages come with 2 hour reserved room time. We provide a party host to set up, help during, and clean up so you can enjoy all of your time. Due to parties booked before/after yours we are not able to extend party room time. You are not required to stay in the room for the whole time if your party guests finish early with cake/presents and want to skate then you can vacate your room at that time if you wish.
Can I move all of my party stuff to another table after my party?
We are happy to hold your cake in storage for you. We are not able to have any cake at the open tables before or after party room time. Many parties choose to put some party items back in their car for safe keeping.
What if my guests are late and miss the room time?
If you are celebrating in the room first before skating we recommend having guests arrive 10-15 minutes early to ensure they can enjoy the entire room time. If your guests arrive late during the room time they are more than welcome to join in and participate for the rest of your reserved time. Your party host will do their best to keep the party moving for the rest of the guests who are on time. We cannot extend room time due to late arrivals.
Do extra adults not skating have to pay just to come in?
We do not charge admission for spectating adults. They are welcome to come into the facility and watch for free. They can also go into your party room during the reserved time (if space allows) and watch. Extra adults, just watching are not included in your guest count. You may wish to order extra pizza or pitchers of soda for them as well. We recommend ordering extra pizza in advance so you don’t have to wait upon arrival to your room. If adults decide to skate they can pay their own admission and skate rental at the ticket window separately, or if you wish to pay for them please let us know so we can add them accordingly to your invoice.
What kind of food can I bring in?
We allow cake and cupcakes to be brought in when you have your party package reserved. You can bring small ice cream cups if you wish and we are happy to store those in the freezer for you. We do not recommend large containers of ice cream or ice cream cakes as we cannot guarantee freezer space for them. (If you have a special dietary need/allergy for someone in your group please let us know in advance so we can accommodate them.) No outside foods or drinks other than cake and ice cream for a scheduled party are allowed to be brought into the facility.
Where can I store my gifts?
You may place your gifts on one of our snack bar tables until it is time to go into the party room. We do ask that after your party time is over if you would take the gifts to the car for safe keeping.
What form of payment can I pay with?
We accept Visa/MasterCard and Cash for all party deposits and final balances. No checks are accepted.
What if I want more pizza and soda?
We always ask for advance notice if possible for any extra pizzas you may order for guests. That way we can have them made and ready upon arrival into your room. If you wait until you get into your room to order more, please allow 15-20 minutes for your hot pizzas to be arrive from our snack bar. You receive unlimited refills on your soda, additional pitchers are typically not needed. Remember that spectating adults and extra family often get hungry too.
What if I have more guests or less guests than my original count on the invoice?
Please let your party host know as soon as possible so they can accommodate more place settings. Some packages also come with extra goodies so make sure you communicate with your party host to ensure proper guest count is set.
What if some of the adults just want to skate but are not being “included” in my party package?
Extra guests (adults, siblings of invited kids, etc.) can always buy their own admission at the front counter. If you are wanting to pay for extra skaters then please let us know so we can add them accordingly.
When will the Birthday Song be played?
We make sure to call all of your party guests into the room at the start of the party time. We will also play the Happy Birthday Song at that time.
Can I tip my Party Host?
Absolutely! Your party host’s sole job is to take care of you and your party guests while you are in the room! If they do a great job of providing a fun experience and make it hassle free for you then feel free to add a gratuity. We also love it when you let a manager know if you had a great time and enjoyed your party host.
What about plates and forks for cake?
We have extra plates and items needed for your cake time. The room will be set up upon arrival with party themed plates for your paid guest count. If you have some extra parents or family joining you to watch we have extra plates for them as well. If you need extra cups for non-paid guests then we can add extra supplies on for them since the soda is only unlimited for the paid guests during the room time.
If you have a question that was not addressed please feel to contact us!